If your product is defective / damaged or incorrect/incomplete at the time of delivery, please contact us within the applicable return / exchange window (7 Days).

Valid reasons to return an item

Returns:

All returns must be in their original condition, unworn, unaltered, and with all tags attached.
Refunds will be issued in the original form of payment.
Shipping and handling charges are non-refundable.
If a product is returned damaged, we will not be able to process a refund.

Exchanges:

All exchanges must be in their original condition, unworn, unaltered, and with all tags attached.
If you would like to exchange an item for a different size or color, please contact our customer service team.

Shipping and handling charges are non-refundable.

Please contact us at contact@joraywala.com to initiate a return or exchange. Include your order number, the item you would like to return or exchange, and the reason for the return or exchange.

Please note:

Custom-made items, sale items, and final sale items are not eligible for returns or exchanges.
We reserve the right to refuse any return or exchange that does not meet these requirements.

Thank you for choosing Joraywala!