Shipping Policy
1. Domestic Shipping
1.1. Processing Time
1. Orders are processed within 24hours.
2. Custom or made-to-order items may require additional processing time, which will be specified at the time of purchase.
1.2. Shipping Methods and Delivery Times
1. Standard Shipping: 5-6 business days.
2. Express Shipping only for karachi 2-3 business days.
3.Shipping times are estimates and may vary depending on your location and unforeseen delays.
1.3. Shipping Costs
1.Shipping costs are calculated based on the weight of the items and the destination.
2. International Shipping
2.1. Processing Time
1. International orders are processed within 2-5 business days after payment is confirmed.
2. Custom or made-to-order items may require additional processing time, which will be specified at the time of purchase.
2.2. Shipping Methods and Delivery Times
1. Standard International Shipping: 15-20 business days.
2.Shipping times are estimates and may vary depending on the destination and customs processing.
2.3. Shipping Costs
1.Shipping costs are calculated based on the weight of the items and the destination.
2.International customers are responsible for any customs duties, taxes, or additional fees imposed by their country.
3. Order Tracking
1.Once your order is shipped, you will receive a shipping confirmation email with a tracking number.
2.You can track your order through the carrier’s website using the provided tracking number.
4. Delivery Issues
4.1. Missing or Delayed Orders
1.If your order is delayed or missing, please contact our customer support team for assistance. We will work with the carrier to resolve the issue as quickly as possible.
4.2. Incorrect Shipping Information
1.Please ensure all shipping details are accurate when placing your order. Joraywala is not responsible for orders shipped to incorrect addresses provided by the customer.
2.If you realize there is an error in your shipping information, contact us immediately. We will do our best to update the details before the order is shipped.
5. Returns and Exchanges
1.If you need to return or exchange an item, please refer to our return policy for detailed instructions.
2.Shipping fees for returns and exchanges are the responsibility of the customer unless the item is defective or the return is a result of our error.
6. Contact Us
If you have any questions or concerns about our shipping policy, please contact our customer support team:
Email: customercare@joraywala.com
Phone: +92-333-1223446
WhatsApp: +92-333-1223446
We are committed to providing you with the best shopping experience and will assist you with any shipping inquiries.
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